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Typically The gamer experienced portrayed disappointment together with typically the absence associated with response from the particular casino and experienced chosen to self-exclude. We were not able to end up being able to help further as the gamer got requested the particular complaint to be shut. The player from Italia received 301 euros and asked for a drawback after depositing two hundred euros. They Will had supplied all the particular asked for files, yet typically the online casino kept https://tokyocz.cz inquiring regarding a photo regarding a card together with a name that wasn’t imprinted on their own Postepay Advancement card.
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This Individual questioned the casino’s procedures regarding the treatment regarding his profits. Typically The Complaints Group attempted to be capable to explain typically the scenario plus required additional details through the gamer, yet because of in buy to a lack associated with reply, typically the complaint has been closed at of which moment. The gamer stored the alternative to reopen the complaint inside the particular future if preferred.
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Typically The participant through Italia has been incapable to take away profits after publishing the essential verification documents in inclusion to was not really getting a reply. Additionally, there was a good concern along with a good inappropriate city listed in his profile that will he experienced asked for to correct. The issue had been solved as typically the participant’s accounts was confirmed, and the particular first portion of his winnings got already been obtained.
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